Privacy Policy

This document establishes and defines the contractual relationship between the customer and our company. named etnavolcano.com , in connection with the activities performed and offered by Coop. Guide Vulcanologiche Etna Nord Soc. Coop. . P.IVA/CF: IT05583690879, which acts as the data controller in accordance with European and applicable local laws. The processing of data according to European legislation is regulated by the : General Data Protection Regulation (GDPR), specifically Articles 6 and 9.

Article 6: Establishes the legal bases for processing personal data. It lists six legitimate grounds for processing, including the consent of the data subject, performance of a contract, compliance with a legal obligation, protection of vital interests, performance of a task in the public interest or exercise of official authority, and legitimate interests of the data controller or third parties.
Article 9: Regulates the processing of special categories of personal data, such as sensitive data. It states that processing these data is prohibited except in specific circumstances, such as explicit consent from the data subject or necessity for significant public interest reasons.

The General Data Protection Regulation (GDPR) is a European law governing the processing of personal data and privacy of individuals within the European Union (EU) and the European Economic Area (EEA). Effective since May 2018, the GDPR sets out principles and requirements for the collection, processing, and storage of personal data to ensure adequate protection and respect for individuals’ privacy. Key aspects include explicit consent for data processing, the right to access and portability of data, breach notifications, and penalties for non-compliance. As the data controller, we manage the collection and use of personal data for customers of Etnavolcano and Coop. Guide Vulcanologiche Etna Nord Soc. Coop. We will handle all personal information provided to us through our backoffice computer systems, from the websites of Etnavolcano.com and the Coop. Etna Nord Volcanological Guides (www.etnavolcano.com and www.guidevulcanologicheetna.it), by telephone or through any other system, in accordance with this: Privacy Policy. By accepting our Privacy Policy, customers confirm that they understand how their personal information will be used. If customers do not agree to the terms of this Privacy Policy, they are requested not to use our services and not to provide their personal data

Who We Are

All references to Etnavolcano.com and Coop. Guide Vulcanologiche Etna Nord Soc. Coop, to “we”, to “us” or to “our” in this – Privacy Policy – concern Etnavolcano.com and Coop. Guide Vulcanologiche Etna Nord Soc. Coop. P.IVA/CF: IT05583690879, a company registered in the Business Register of SOUTH EAST SICILY, with registered office in Linguaglossa, Catania, Italy, Via Viola1.

How to Contact Us

For any queries regarding the protection of personal data and to exercise your rights under the relevant legislation, you can contact Coop. Guide Vulcanologiche Etna Nord Soc. Coop. using the normal contacts available to customers. The Data Protection Officer for Coop. Guide Vulcanologiche Etna Nord Soc. Coop. can be reached at: infoetnavolcano@gmail.com or info.guidevulcanologicheetna@gmail.com. This channel is reserved exclusively for inquiries related to the exercise of data protection rights and should not be used for routine communications.

Personal Data Protection

Customers’ personal information is protected both by the quality, commitment and high standards guaranteed by the Coop. Guide Vulcanologiche Etna Nord Soc. Coop. (VAT/CF: IT05583690879), as well as by applicable laws. In order to comply with data protection regulations, all data management operations must be carried out for one of the following reasons:

To fulfill contractual obligations to our customers;
In compliance with a legal obligation;
When the customer has given consent for processing their personal data;
When there is a legitimate interest on our part.

Legitimate Interest

The processing of customers’ personal data may be for commercial reasons, thus falling within our legitimate interest. However, these data are always protected and cannot be misused or harm customers. When we base data processing on legitimate interest, we will inform customers, clarifying what that specific interest is and allowing them to ask questions or raise objections. In some cases, however, customers’ right to object to processing may be limited for more important reasons.

Data Retention Period

Throughout the time that the Coop. Guide Vulcanologiche Etna Nord Soc. Coop. (VAT/CF: IT05583690879) holds customer data, we are committed to ensuring that it is adequately protected and used only for appropriate purposes. The data will be kept as long as a person remains a client of the Coop. Etna Nord Volcanological Guides Soc. Coop. If a person ceases to be a client, we will retain his or her data for the minimum time necessary to comply with the purposes described in this Notice and applicable legal or regulatory obligations. Typically, this period will not exceed 10 years from data collection, unless specific circumstances require a longer period. Personal data processed only for service activation and marketing are normally retained for no more than 24 months beyond collection, but may be retained longer in some specific circumstances. Conditions that may extend the retention of personal data include the need to identify a client in case of new registration on the services of the Coop. Guide Vulcanologiche Etna Nord Soc. Coop., our legitimate interest in the prevention and detection of criminal activities, or preparation and defense in case of legal actions. Once these conditions cease, personal data may be kept longer if it is not technically possible to delete them. Failure to provide personal data may prevent us from fulfilling our legal obligations, honoring contractual commitments, or providing necessary customer services. As a result, we may not be able to offer our products and services to those who do not provide their personal data.

Information Collected

Information and data about customers that we may collect, use, and process include:

Information provided by customers through form completion on our site or via email.
Records of correspondence conducted through the site, email, phone, or other means.
Customer responses to surveys or market research.
Details of transactions carried out by customers via the site, phone, or other methods.
Details of customer site access, including, but not limited to, data streams, location data, blogs, and other communication data.

We collect personal data only when we have valid reasons for doing so and it does not violate the rights and freedoms of the client, including using public sources such as internet searches, business registries, and media organs.

Social Features of Our Products

If customers decide to use the social functions we offer with our products (such as whatsapp chat or Instagram and facebook), Coop. Guide Vulcanologiche Etna Nord Soc. Coop. might store, record, or otherwise process the data so collected.

Use of Cookies

For information on how we use cookies, see our Cookie Policy.

Sharing Personal Data with Other Organizations

Customers’ personal data may be shared within the Coop. Volcanological Guides Etna Nord Soc. Coop or with the following external entities:

Law enforcement agencies, regulators, and other public authorities;
Identity verification agencies;
Organizations through which the customer was referred to us;
Third parties necessary to provide the requested products and services.

Depending on the products you choose, we may have to share your personal information with third-party entities that provide such services. If personal data is transferred outside the European Economic Area (EEA), we require that appropriate safeguards are in place.

We may also share personal information with associated or subsidiary companies and with business partners or successors in title. We will transmit a customer’s personal data outside the EEA only if:

The customer has given explicit consent;
It is necessary to set up or fulfill a contract the customer has with us;
To comply with a legal obligation.

If personal data is transferred outside the EEA, either within the group or to our business partners, we will take all necessary measures to ensure its protection according to the same standards adopted in the EEA, in one of the following ways:

The European Commission has verified that the destination country offers the same level of protection as the EEA. For more information, please visit the European Justice Commissioner’s website;
By entering into contracts that require the recipient to protect personal data to the same standards used in the EEA;
If the transfer is to the United States, the recipient must adhere to the EU-US Privacy Shield, which ensures personal data protection at a level approved by the European Union. Further information is available on the European Justice Commissioner’s website.

In some cases, we may be required by law to provide customers’ personal information to third parties and may have limited control over how it is protected by those entities.

Customer Rights Regarding Their Personal Data

We are committed to supporting customers who wish to exercise their rights over their personal data, such as:

Withdrawing consent given, although this will not affect processing carried out while we had the customer’s consent;
Filing a complaint with the competent data protection authority;
Requesting access to their personal data processed or held by us;
Requesting correction of incorrect or outdated personal data;
Requesting deletion of their personal data processed;
Requesting restriction of the processing of their personal data under certain circumstances;
Requesting to receive, or to have provided to another company designated by the customer, certain personal data, as provided by the ‘right to data portability’;
Objecting to the processing of data based on our legitimate interest;
Contesting a decision made entirely automatically, expressing their view, and requesting a review of the decision by a person.

For more information about customer rights and how to exercise them, you can contact us at email: infoetnavolcano@gmail.com.

Handling Sensitive Data and Photographic Images

Participants grant permission to process their personal data in accordance with the provisions of Article 13 of Legislative Decree no. 196/2003 and Article 13 of the General Data Protection Regulation (GDPR) no. 679/16. The collected data will be used exclusively for the execution of recreational activities and will not be shared with third parties for commercial purposes. Additionally, participants consent to the publication of photographic material obtained during the activities on our social media channels for promotional purposes. Anyone wishing to object to the publication of their images MUST notify the guide or organization in advance.

Changes to the Privacy Policy

This Policy may be updated periodically; therefore, we encourage customers to consult it frequently. If changes are made, we will inform customers in advance through email or other agreed-upon communication channels, giving them sufficient time to consider and understand the changes before they become effective.

We will not apply substantive changes to the Privacy Policy without customer acceptance. If a customer rejects the changes or does not accept the changes within the specified period, we may not be able to continue to provide some or all of our products and services.